Simon Mathews

Chief Strategy Officer
Extractable

Simon leads business strategy, digital engagement, user experiencedefinition, social strategy, and search. He has over 20 years of consultancyexperience spanning communications, advertising, and digital agencies workingwith clients including AIA, ACE Group, AIG, ALICO, Autodesk, Emirates Airlines,Juniper, LVMH., McAfee, Reebok, Seagate, Southwest Airlines, TD Bank, Ubisoft,ZoneLabs, and WL Gore. Simon has visited 56 countries and counting, and enjoys“board and wind” sports including kiteboarding, snowboarding, and paragliding.

Check out the incredible speaker line-up to see who will be joining Simon.

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Day 3

Saturday, April 12th, 2014

10:10 The biggest customer experience problems in Online Banking, and what to do about them

The session will share the findings and insights from analyzing the user experience of major online banking experiences across desktop and mobile platforms before looking at the customer satisfaction and growth opportunities of delivering a more compelling, responsive and relevant experience to banking customers. The session will also look at comparisons of other sectors such as retirement planning that are focusing more on the outcomes of users, not just the functional needs.