Ron Kerr

VP Multi-Channel Customer Experience, Agency and Field Solutions
Nationwide

Ron Kerr is Nationwide’s Vice President of Multi-Channel Customer Experience, Agency and Field Solutions. In this role, he is accountable for establishing and executing Nationwide’s Seamless Customer Experience and for delivering Sales, Service and Client Management solutions to our Agency and Field Sales teams.

Check out the incredible speaker line-up to see who will be joining Ron.

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Day 2

Wednesday, March 12th, 2014

12:45 Customer Experience Is A Product - So Treat It Like One

For many businesses, the customer experience is a critical variable consumers use when deciding whether to become or remain a customer. And in commoditized businesses, it becomes at least as important as the actual product being sold. Yet, many companies are much more mature in product management than they are in customer experience management. Treat customer experience like a product and you’ll begin to differentiate from your competitors.